Support
Q: Graphics look funny? A: Make sure the color depth for your display is set to 32 bit. Q: I need to re-download a game I purchased, how can I do that? A: Just e-mail support with the name and e-mail used to purchase it, and we will give you a new download link. Q: I ordered a game and haven't received the download link. I am using hotmail or yahoo mail. A: Our commerce partner, BMT Micro, verifies all hotmail and yahoo mail orders individually, by hand. They do this as an extra fraud prevention measure- but it can delay your order by a day or two. Of course, your card is never charged until the download link is sent. Orders that do not come from hotmail or yahoo mail are delivered instantly. Q: I emailed you guys and never got a reply, when are you going to answer ? A: We get a ton of email, sometimes it takes up to 7 days for us to reply. If you do not get a reply after 7 days email us again the email may have been lost or removed by our spam filter ( make sure there are no offensive words in any email ) Q: I get the error “Unable to load movie playlist....” A: Check and see where the “Pong Project v1.0” program is located, if it is deep in a sub-directory with a directory path greater than 126 characters, try moving the program closer to the root of the hard drive..... exe.(c:\pong\). Q: Game I have does not work, what can I do to make the game work ? A: 99% of the time the cause is sound or video card drivers. New computers rarely come with latest drivers the user needs to visit the website of manufacturer ( or Windows Update ) and get latest video and sound card drivers updated. We also suggest everyone runs an up to date virus scanner and periodically runs a spy-ware scanner to keep your machine running its safest and best. If you are emailing about anything related to a full registered ( paid for ) version, please include full name user on order and or order number. Also include game name and as much detail about the problem as you can.  click here to email us

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